Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. An administration fee of $10 will be charged.
Please note there maybe no replacement for General Admission tickets.
When contacting us about lost or stolen tickets please ensure you have:
- your My Ticketek account number.
- details of the event including: name, date, time and venue.
- an explanation of the circumstances.
Only the credit/debit card holder is entitled to collect the Lost Ticket Voucher upon presentation of their credit/debit card used to make the booking, sufficient photo identification and their
My Ticketek account number.
We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines.
If you have not received your tickets after this time, please
contact us online. We will lodge a request with New Zealand Couriers to trace items sent via courier. Tickets sent by regular mail cannot be traced.
When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message:
"Unable to obtain the tickets you requested. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Please try again, or try reducing the number of tickets you have selected. When tickets are no longer available the event will be displayed as Allocation Exhausted."
This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction.
An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale.
There are several ways to find one of the many events on the Ticketek website:
- Home page
- Browse through the seven featured genres by clicking on the tabs near the top of the Home Page
- When you see an event that interests you, click on either image or title to visit the page dedicated to that event
- Click through to the Visa Entertainment page to see some of the great events brought to you in conjunction with Ticketek's preferred credit/debit card
- If you're interested in a VIP experience, either corporate or as an individual, select Ticketek Hospitality to see all the entertainment options available
- Going to an event with a social club, company, school, family or friends? Ticketek's Group Bookings can help you plan your next excursion.
- Search
- Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR
- Select an event category type from the Genre drop-down menu and click 'GO'.
- Click on the Event Title link or the BUY NOW button to see more information about the event which interests you
- My Ticketek
- Make sure you Sign In or Register with My Ticketek and opt-in to receive weekly newsletters and emails
- Keep your "preferences" up to date so we only send you information about the events important to you
- Social Media
Please refer to the relevant section of the Ticketek Website Terms of Use.